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REFUNDS & CANCELLATIONS

Clear status before payment actions.

Payment and refund status is confirmed by the payment provider and recorded in your account.

Participation fees

Any platform participation fee shown in the product is separate from an animal and must never be presented as a purchase price for a pet.

Refund requests

Submit a refund request from your account to track its review. Eligibility is reviewed before a provider refund is initiated; a submitted request does not mean the refund is complete.

Cancellations

Cancelling or withdrawing an application does not transfer ownership and should not imply that any payment action is automatically reversed.

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